Refund policy

We want you to love what you ordered from Afrorootz UAE. If something isn't right, you have 14 days from the delivery date to request a return.

To be eligible, items must be unused, unworn, and in their original condition and packaging, with tags and any accessories included. Items that are damaged through use, personalised, or marked as final sale can't be returned.

To start a return, email hello@afrorootzlifestyle.com with your order number and a short note about the issue, along with photos if the item arrived damaged or incorrect. We'll reply with return instructions. Please don't send items back before contacting us, as unannounced returns can't be processed.

If your item arrives damaged, faulty, or is not what you ordered, let us know within 14 days of delivery and we'll arrange a replacement or a full refund, including any return shipping cost. For change-of-mind returns, the cost of return shipping is the customer's responsibility and original shipping charges are non-refundable.

We're happy to exchange items for a different size or colour where stock allows. Contact us at the address above and we'll reserve the replacement if it's available.

Once we receive and inspect your return, we'll email you with the outcome. Approved refunds are issued to the original payment method within 5 to 7 business days. Depending on your bank or card issuer, it may take a few extra days for the funds to appear.

Questions about a return? Email hello@afrorootzlifestyle.com and we'll help.